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Want to learn how to create generational wealth? You know, the type of wealth that your children’s children’s children’s children can rely on. The type of wealth that allows your…
Organizations have various tools for mapping processes, systems, and experiences. However, many of these tools focus on the internal business, neglecting the customer perspective. Customer experience (CX) mapping tools are…
On the heels of Netflix’s WWE live sports announcement, there’s more surprising sports streaming news: Fourteen “television” channels that air sports across Disney, Fox and Warner Bros. properties will be…
In this article At the end of January, the House passed legislation that would extend some of the provisions of Trump’s 2017 tax bill and expand the Child Tax Credit…
In this article There may be a real estate underinvestment crisis looming in the coming decades, thanks to baby boomers. According to a joint study from Morning Consult and home improvement company…
2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would…
In this article One of the questions we see on the BiggerPockets forums over and over again is, “Where do I find a good lease document?” When people ask that question, they…
If there’s one question almost every Forrester customer experience (CX) client asks us, it’s “how do I prove the value of my CX program?” Well, perhaps I can help. Enter…
The role of artificial intelligence (AI) in education is a hot topic with plenty of skeptics and technology evangelists on either side of the equation. In a recent video discussion,…
One of my most pleasant and inspiring responsibilities is coordinating the annual Enterprise Architecture awards. These awards have been an institution since 2010, and as of last year now are…
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