Leadership And Human Skills Development Platforms Landscape
What’s in a Name? When Juliet famously posited that a rose by any other name would smell as sweet, she was right. Not that it solved any of her problems.…
Introducing The Forrester High Performance IT Capability Assessment
Forrester has introduced two major innovations this year for technology leaders and practitioners: High Performance IT, and the IT Reference Capability Map. Now, I am pleased to announce we have…
Vermeiden Sie Missverständnisse bei der Customer Journey
Die Liedzeile „Don‘t let me be understood“ lässt sich nahtlos auf Customer Journeys übertragen: In den 60 Jahren, die seit der Entstehung dieses Songs vergangen sind, haben viele Künstler immer…
The CrowdStrike Moment Calls For A Redefinition Of Business Resilience
Forrester analysts from our security, risk, tech exec, and technology architecture and delivery teams have been working around the clock to assemble an in-depth point of view on the massive…
China’s Leap into GenAI-Driven Manufacturing Excellence
In the rapidly evolving landscape of smart manufacturing, Generative AI (GenAI) is driving a shift in industry standards and operating models. In China, this emerging technology is enabling leading manufacturing…
The Cobbler’s Children Need Shoes Too
RevOps teams are at the heart of driving growth and efficiency. Despite being champions of AI-enabled tools to make that happen, they often end up like the cobbler’s children with…
Financial Linkage, Targets, And Benchmarking
I compared Net Promoter Score℠ (NPS) to our apricot tree in my blog, NPS Q&A Part 1: Controversy, Fit, And Alternatives: Both sometimes disappoint, but both have been around for…
Forrester-Umfrage 2023 „State of VoC & CX Measurement“
Die Ergebnisse der Umfrage „State Of VoC And CX Measurement Practices“ von Forrester sind da und zeigen neben einigen anhaltenden Trends auch interessante Veränderungen auf. Der Reifegrad von Programmen für die VoC-…
Cloud Cost Management And Optimization Solutions, Q3 2024
At long last, The Forrester Wave™: Cloud Cost Management And Optimization Solutions, Q3 2024 is published! This process is incredibly long and thorough. We go through hours-long briefings and customer…
Revolut Secures Its Banking License — Crowning A Decade Of Digital Banks
It’s been 10 years exactly since I published my first report on digital banks. And what a decade it’s been! Over this time, a wave of challenger banks have launched,…
