SaaStr 2024 Shines A Spotlight On Customer Success
Last week I attended the 10th annual SaaStr conference in San Mateo. For those unfamiliar, SaaStr is a community and resource hub that covers the building and scaling of software-as-a-service…
AI For Advisors, Digitizing Life Planning, And Investing For The Masses Highlight Finovate’s First-Ever Wealth Management Track
I attended Finovate’s first-ever wealth management track last week. Several themes emerged during my time spent there: “There is an AI for that.” Walking the conference halls, it was impossible…
Manage Tech Debt Urgently To Prevent Tech Bankruptcy
Technical debt is a growing issue for many organizations. Forrester’s Q2 2024 Tech Pulse Survey revealed that only 21% of US IT decision-makers report no significant technical debt. In contrast,…
GenAI Is An Evolution For Customer Feedback Management GenAI is an evolution for customer feedback
You’d be forgiven if you assumed tools like ChatGPT will quickly replace the need for customer feedback management solutions. Indeed, large language models excel at summarizing unstructured text like customer…
Market Trends, Growth, and Key Insights
The global elderly monitors market is projected to expand from $3.4 billion in 2023 to $5.7 billion by 2028, representing a compound annual growth rate (CAGR) of 11.2%.
Get Tech Sprawl Under Control
Tech sprawl refers to the uncontrolled expansion or proliferation of technological tools, platforms, systems, and solutions within an organization. As companies grow, merge, and digitally transform, their technology footprint expands,…
Let’s get our hands dirty… workshops at Forrester’s B2B Summit EMEA
Roll up your sleeves because there’s work to be done at Forrester’s upcoming B2B Summit EMEA, taking place 7th-9th October in London. Last year’s delegates told us that they wanted…
The Rise Of Agentic Process Management
As AI continues to evolve at a breakneck pace, it’s tempting to throw out the rulebook and embrace the latest thing. But when it comes to process management, striking a…
Why Forrester’s Oracle Services Landscape, Q3 2024 Is So Important
We recently completed ‘The Oracle Services Landscape, Q3 2024’. Since the last edition of this Forrester landscape, Oracle customers have been eager to modernize their enterprise applications’ footprint and adopt…
Why The SAP Services Landscape, Q3 2024 Is So Important
We recently completed ‘The SAP Services Landscape, Q3 2024’. A lot has changed in the SAP ecosystem since the last edition of this Forrester landscape. SAP ECC to SAP S/4HANA…
