Boundless Potential Of Humans + AI
CX Summit North America is in full swing, and the atmosphere in Nashville is electric. This is absolutely my favorite time of year – I love getting together with all…
Insights From Splunk’s First .conf With Cisco
Last week, Splunk held its annual user conference — .conf — in Las Vegas with over 4,000 customers, partners, and sponsors in attendance. While this was the 15th .conf, it…
Introducing Forrester’s Interactive Wave Experience
We’re excited today to announce the launch of an updated experience for The Forrester Wave. We’ve made some thoughtful, client-focused upgrades that will allow Forrester Decisions and Forrester Market Insights…
An Overview of Meticulous Research: Your Top Questions Answered
Meticulous Research is a leading provider of premium market intelligence in North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. Through a blend of research offerings, Meticulous…
Overall Canada Customer Experience Quality Drops To A Historic Low
Forrester has just released the results from its annual Customer Experience Index (CX Index™) rankings. Unfortunately, Canadian consumer perceptions of CX quality have dropped for an unprecedented third year in…
Navigating the Evolving UK Retail Industry
The UK retail industry has navigated multiple periods of consumer uncertainty, including the pandemic and the cost of living crisis. Over the next couple of years, the retail industry will…
Banks Face An Extinction Event
Imagine a species that’s inflexible, stuck on behaviors suited to their ecological niche but unable to adapt — one that is slow, unintelligent, and unaware of its surroundings. Now, dramatically…
Big Tech Will Not Solve Data Deprecation
In our most recent report on identity and measurement offerings from Google (Privacy Sandbox) and Apple (Private Click Measurement), we stumbled upon an ugly truth about data deprecation: Big tech…
Customer Experience Quality In The US Falls To An All-Time Low
Forrester has just released the results from its annual Customer Experience Index (CX Index™) rankings. Unfortunately, US consumer perceptions of CX quality have dropped for an unprecedented third year in…
US Health Insurer CX Quality Plummets To A Five-Year Low
There’s just no way to sugarcoat this: US Health Insurer CX Index ratings for 2024 have landed with a resounding thud. This is the second time since 2021 that the…
