Investing In Customer Success Delivers 107% ROI Within 3 Years
If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it. Forrester published a…
How to Write Off Your BPCON Travel as a Business Expense
In this article Get ready for the ultimate real estate adventure as the BiggerPockets Conference (BPCON) 2024 heads to the tropical paradise of Cancun, Mexico, Oct. 6-8. International travel is…
The State Of Digital Experiences In Manufacturing In 2024
Both on-the-glass and below-the-glass technologies drive digital experiences in manufacturing. Simultaneously invisible and immersive, digital experiences can also help manufacturers adapt to changing customer demands, optimize production processes, and enhance…
Taxes & Buying a Home (What You’ll Pay, Deductions, & More)
In this article Purchasing a home is an extraordinarily expensive process, especially once you add up the down payment, closing costs, and potential relocation expenses. And once you’ve acquired the…
Your Employees Aren’t Ready For AI — Prepare Them With AIQ
Employees improving their AIQ through intentional training efforts (image source) Employee Readiness — Or Lack Thereof — Will Make Or Break Your Generative AI Strategy Most leaders focus more on…
5 Key Takeaways from The Forrester B2B Conversation Automation Solutions Wave
B2B buyers have high expectations for their interactions with providers. B2B conversation automation vendors forged a market in their early response to increasing expectations for personalized, responsive interactions. These vendors…
Introducing Forrester’s Digital Customer Interaction Solutions Landscape
Guess what? I’m kicking off research on a new technology market! The Digital Customer Interaction Solutions Landscape, Q1 2024, report is now live, and a Forrester Wave™ evaluation will be…
From No Savings to Building 60 Houses in 5 Years!
Feeling scared to do your first or next real estate deal? Even if everything goes wrong, you may still be in a better position than Ayesha and Kevan Shelton were…
How to Save Your Rental Property When “Good” Tenants Turn BAD
Could your rental property be occupied by bad tenants masquerading as good residents? After an incident that led to thousands in property damage, a complex insurance claim, and an eviction,…
A Guide to a Standout Submission
The Forrester Technology Strategy Impact Award celebrates IT organizations that excel in aligning their strategies with business goals, proving adaptability, and building trust through security and resilience. This award offers…
