Customer Success Platforms: Supporting Success At Scale
“Do more with less”. In the ever-evolving tech and economic landscape of…
What It Means For Consumer Digital Experiences
OpenAI hosted its first developer conference in San Francisco on November 6,…
The Sports & Recreation Industry: The Business of Play
The sports business means many different things to different people. This is…
Highlights From The Spain Banking CX Index Rankings, 2023 — How Spanish Banking Brands Can Earn Loyalty With The Quality Of Their Customer Experiences
[This blog was cowritten by Victoria Manes.] Customer experience (CX) leaders grow revenue…
Market Sizing – How To Calculate Market Size With GWI
Figuring out new markets, understanding new audiences in new countries, and stress…
¿Cómo Los Bancos Españolas Pueden Generar Más Lealtad Mejorando su CX? Aspectos destacados sobre el CX Index 2023 de los bancos españoles
This blog was co-written by: Victoria Manes Los lideres en Experiencia del…
Highlights From The Italy Banking CX Index Rankings, 2023 — How Italian Banking Brands Can Earn Loyalty Through Better Customer Experiences
[This blog was cowritten by Luca Lo Scavo.] Forrester’s Customer Experience Index…
Highlights dell’Italy Banking CX Index 2023
This blog was co-written by Luca LoScavo Il CX Index di Forrester…
Many B2B CMOs Don’t Understand The Data Requirements For GenAI CMO-genAI-data-readiness-checklist
Rushing in to adopt generative AI (genAI) in marketing without setting the…
Swedish Banks Continue To Lag On CX And Should Embrace Opportunities For Improvement
[This blog was written by Jana Gül.] Swedish banking brands offer the…
