The data from Forrester’s High-Performance IT Survey, 2024, is in, and the results are clear: Businesses supported by high-performance IT shops achieve significantly stronger customer loyalty, engagements, and referrals. They also deliver better business outcomes and experience growth that is 1.8x faster than their peers. In the report, The State Of High-Performance IT, 2024, we take a deep dive into analyzing these survey results and how all IT organizations can aspire to this level of performance. Below are a few of the key takeaways and similarities of survey respondents who identified with high-performance IT.
Alignment Is The Glue
Alignment with the business is a pivotal factor for high-performance IT success. High-performance IT organizations are not merely aligned with the business for isolated projects; instead, it’s a continuous collaboration.
Trust Reaps Business Benefits
High-performance IT organizations understand the strong business benefits of building customer trust. They are 1.4x more likely to benefit from increased customer loyalty, conversion, engagement, and referrals.
Adaptivity Fuels Innovation
Adaptivity enables businesses to rapidly move technology, capital, and people in response to market changes. One of the key ways that high-performance IT organizations achieve this is by being structured for flexibility. Respondents with high-performance IT organizations are 52% more likely to flex to absorb major changes.
Leadership Drives High Performance
A key factor in the success of the principles is leadership. High-performance IT leaders need to place business metrics as their North Star. They possess strong skills in strategy, innovation, and cybersecurity. Leaders look beyond delivery metrics to see how IT can drive business results through capabilities, reliability, and resilience.
Learn More
If you are a Forrester client and want to know more about how your organization can achieve high-performance IT, please set up a time to talk with a Forrester analyst and explore our research and webinars.
For those who will be joining us in Austin for our upcoming Technology & Innovation Summit North America, check out our agenda for the various sessions we will be holding on high-performance IT.
