You Have Burning Voice Of Customer And CX Metrics Questions
You ask us questions like:
- How mature are VoC and CX measurement programs in my and other industries?
- Which feedback sources do others use in their VoC programs and how valuable are they?
- Which CX metrics do other organizations measure?
- Is NPS on the decline and what are other popular CX beacon metrics?
- Which technologies do VoC and CX Measurement teams use? CFM, journey orchestration, others?
- How do firms make the business case for CX?
- How do firms close the loop on customer feedback?
- How do firms benchmark their CX metrics?
- What are size, responsibilities and skills of VoC and CX Measurement teams?
Please Take Our Annual Benchmarking Survey To Help Us Answer These Questions
If you are a CX practitioner working on the Voice of customer or CX measurement in your organization, please take our survey. Here is how it works:
Why Take The Survey:
Respondents who choose to provide an email address at the end of the survey, receive:
- An exclusive presentation deck including detailed analysis of the results (see some selected slides below)
- A Forrester report with a summary of observations and key trends
- An invitation to a free webinar about the findings
We published these reports about data from the last survey (Forrester access required). If you found these reports helpful, please contribute to the 2024 edition by taking our survey.
What We Need From You:
- Your candid assessment of your program.
- 15-20 minutes time to share your insights and perspectives. If you need to take a break, you can come back and finish the survey later.
- Your responses will be aggregated for analysis and your responses will not be attributed to you/your company. We recommend that you take the survey on a desktop for a better experience. The survey closes on Nov 8. This is our last push to get more responses. Please support us
